Email Validator does not work with Emails that have use the new Domain Names that do not have a .com

  • Profile Image
    Asked on August 14, 2018 at 12:59 AM

    I am trying to use the Email Validator Widget on one of my forms, however given our company uses one of the new trendy domain names that do not end in .com

    I have found that the email validator does not seem to send the email request to email addresses that use this kind of email.  

    For instance when we try to do a test using one of our email address The verification code has been sent to

    We do not receive the email.

    Is there anyway of fixing this.

  • Profile Image
    Answered on August 14, 2018 at 03:23 AM

    I tested the widget with my email address and I received a verification code.


    I then tested the widget with the email address you provided and a verification code was also sent successfully.


    Please check your spam folder and if there are emails coming from @jotform mark them as not spam.

    I would also suggest you to add and to your contacts lists and ask your email provided to whitelist our IP addresses and domains.

    Whitelisting Jotform IP Addresses and Domains

  • Profile Image
    Answered on August 14, 2018 at 03:38 AM

    Thank you.  It worked.  Appreciated.