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iconic_productionsAsked on August 14, 2018 at 12:59 AM
I am trying to use the Email Validator Widget on one of my forms, however given our company uses one of the new trendy domain names that do not end in .com
I have found that the email validator does not seem to send the email request to email addresses that use this kind of email.
For instance when we try to do a test using one of our email address The verification code has been sent to ian.roberts@iconic.productions
We do not receive the email.
Is there anyway of fixing this.
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BJoannaReplied on August 14, 2018 at 3:23 AM
I tested the widget with my email address and I received a verification code.
I then tested the widget with the email address you provided and a verification code was also sent successfully.
Please check your spam folder and if there are emails coming from @jotform mark them as not spam.
I would also suggest you to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and ask your email provided to whitelist our IP addresses and domains.
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iconic_productionsReplied on August 14, 2018 at 3:38 AM
Thank you. It worked. Appreciated.