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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the notification email address? Saving changes?

    Asked by tfindlay on December 07, 2012 at 02:26 PM

    I have edited the default recipient email address in the Email Alerts editor and saved the changes (see screenshot) but when I test the email it goes to the default address (tfindlay@ttpsoftware.com). 

    Also, I am embedding the form in an html page. I added a "Date" field to the form (just above the Submit button) and saved the changes but the new field is not showing up on the webpage. Am I missing a step here?

    Page URL:
    http://peachfest.com/paradebandapplic.html

    Screenshot
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    JotForm Support

    Answered by NeilVicente on December 07, 2012 at 02:43 PM

    The Test Email function found in the Email Alerts screen will only send test notifications to the address associated to your JotForm account.

    This restriction was implemented to prevent abuse from spammers. To test if your newly added recipient emails are working, you must send a real submission to your live form.  

    Also, I am embedding the form in an html page. I added a "Date" field to the form (just above the Submit button) and saved the changes but the new field is not showing up on the webpage. Am I missing a step here?

    Kindly try replacing your form embed codes with this:

    <script src="//www.jotform.ca/jsform/23415099564257" type="text/javascript"></script>

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    Answered by tfindlay on December 07, 2012 at 03:06 PM
    Thanks! Awesome support!!!
    Cheers,
    Terry
    ------------------------------------
    Web Designer www.simtechwebdesign.com
    Software Developer www.ttpsoftware.com
    A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station.
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    Answered by pinoytech on December 07, 2012 at 03:08 PM

    On behalf of my colleague Neil, you are quite welcome!

    Have a great day!

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    Answered by tfindlay on December 07, 2012 at 04:47 PM
    I'm having problems on another form now. The form code does not seem to be updating when I make changes. On the form at http://peachfest.com/grandparadeentry.html I added a heading which is not showing up. Also I changed the font and font size of the html text but those changes are not appearing on the page. Is this a known bug?
    Cheers,
    Terry
    ------------------------------------
    Web Designer www.simtechwebdesign.com
    Software Developer www.ttpsoftware.com
    My goal is to someday be the person my dog thinks I am. --Anonymous
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    Answered by fxr on December 07, 2012 at 05:45 PM

    Please open a new thread for the seperate issue

    @  http://www.jotform.com/answers/answer.php?

    Thanks!