What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did dozens of submissions disappear?

    Asked by joehostetler on March 01, 2011 at 08:21 PM

    I have had at least three dozen or so submissions come through the Jotform in the link below since it was created on 2/23. I am noticing now that there is only one submission for this form. I did not delete the prior submissions. Can you please tell me whether or not they can be recovered? 

    Page URL:
    http://www.jotform.com/joehostetler/10535042180

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    JotForm Support

    Answered by mliz on March 02, 2011 at 07:00 AM

    We had to switch to a database that is few hours old. Your missing
    data will be restored. Our first priority is to make sure all forms
    are working properly. Once the traffic goes down, we will load the
    missing data.

    All missing data should be restored now.

    You can find the latest update on this issue posted in the blog here.