How do I find out if my order went threw?

  • Phyllis Rego
    Asked on August 14, 2018 at 9:04 AM

    How do I find out if my order went threw?

  • David JotForm Support Manager
    Replied on August 14, 2018 at 9:46 AM

    Did you purchase one of our subscriptions? Can you please provide the subscription number or any confirmation you got? 

  • Phyllis Rego
    Replied on August 14, 2018 at 10:02 AM

    Don't recall any#.

  • David JotForm Support Manager
    Replied on August 14, 2018 at 10:59 AM

    What payment method did you use to upgrade your account? Please provide the following information:

    1) Your JotForm account username, and/or link to a form you might have created.

    2) Transaction date.

    3) Type of card.

    4) Amount that was charged.

    5) Last 4 digits of credit card number.

    Please note that if you upgraded via purchase order, it can take up to 30 days for the upgrade to be effective, since a manual process is involved: https://www.jotform.com/help/353-How-to-Upgrade-and-Pay-by-Purchase-Order