Reports to cloud app: App not completing the authentication or setup

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    melissacrowley
    Asked on August 14, 2018 at 09:28 AM

    I am trying to add this app to my forms. When I click on add to form the page it takes me to is flashing and won't let me click on anything.... I have a video screen shot recording of the issue if you need but it won't let me attach an MP4

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    Richie_P
    Answered on August 14, 2018 at 10:20 AM

    To clarify, you tried to add the reports2cloud APP in your form?

    I have tested the APP and it is working at my end.

    Have your tried using other web browsers?Make sure you have disabled your pop-up blockers in your browser.


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    melissacrowley
    Answered on August 14, 2018 at 11:11 AM

    Ok, I got it to work in IE but when I click confirm nothing happens or goes into my dropbox... I have connected it to my dropbox and selected the folders but am not making it passed this screen 1534259468confrimation.jpg

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    Richie_P
    Answered on August 14, 2018 at 11:27 AM

    Please make sure you are connected with your dropbox account.

    Checking from your screenshot, you are in the last part of the step. To clarify, when you click confirm nothing happens?

    A success message should be shown after you have pressed the confirm button.

    Have you tried testing a submission if a report would be shown in your dropbox?


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    melissacrowley
    Answered on August 14, 2018 at 11:32 AM

    Yes, I am connected to my dropbox. I selected the folders and get to the confirmation screen but when i click confirm nothing happens and I don't get a success message...

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    Richie_P
    Answered on August 14, 2018 at 11:48 AM

    Can you please test a submission and see if your receive a report in Dropbox? Can you try selecting your report again

    and confirm the process.


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    Answered on August 14, 2018 at 11:54 AM

    Yes I did multiple tests that did not arrive in my dropbox. I cleared my cache and cookies and made sure that pop ups were allowed and it still does not work at all in chrome. I tried Firefox and IE and am getting the same issue with getting no confirmation after selecting the folder and retrying multiple times.

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    Richie_P
    Answered on August 14, 2018 at 12:13 PM

    May we know  if this is the form you want to create a report with?

    I tested a submission using a cloned version of your form and I was able to receive the excel file in my dropbox.

    Can you try another form in creating a report?

    Thank you.

  • Profile Image
    Melissa Crowley
    Answered on August 14, 2018 at 12:26 PM

    Yes, that is one of the forms. I tried with our contact form, implementation form, and Partner vendor form. All were able to create the report. As you can see when I click to confirm it just spools for a second and nothing happens...

    1534263930noconfirm.gif

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    Kiran
    Answered on August 14, 2018 at 01:41 PM

    I have tried testing the Reports to Cloud app and was able to see the Success message without any issue at my end. Could you try logging into your JotForm account using a private/incognito window and check the Reports to Cloud to see how it works? If the issue still persists, please enable the browser console (Press F12 and select Console tab) to see if there are any error reported and provide us with a screenshot if there are any.

    We will wait for your response. Thank you! 

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    melissacrowley
    Answered on August 14, 2018 at 01:49 PM

    I tried in private mode and it is still not working.


    Here is the error shown in the console:

    1534268966consoleerror.jpg

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    Kiran
    Answered on August 14, 2018 at 02:23 PM

    Thank you for providing the screenshot. I think I am able to replicate the issue with the app. Please allow me sometime to check this up and get back to you with relevant information.

    Thank you for your patience. 

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    Kiran
    Answered on August 15, 2018 at 07:18 AM

    I have tested the app and it seems that there is an issue with it to complete the authentication with my free test account. We have now forwarded the issue to our backend team to investigate further. If there is any update in this regard, we'll post it here.

    We are sorry for the inconvenience this may have caused. 

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    melissacrowley
    Answered on August 23, 2018 at 10:22 AM

    Is there any update?

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    Kiran
    Answered on August 23, 2018 at 11:25 AM

    Unfortunately, there is no update yet on this issue. I see that the issue is assigned to one of our backend team members for further investigation. If there is any progress, we'll update you.

    We appreciate your patience and understanding. 

  • Profile Image
    Harut
    Answered on December 06, 2018 at 09:58 AM

     

    Dear Melissa,
    The issue has been solved. 
    Now it will work as it should, please let us know if any questions arise or you need further assistance.
    If you're logged in as a test user (have no subscription plan active), your API key should have full access.

    Best regards,
    JotForm Team