When I put START, it's slow to start.. After about 5 minutes the form actually starts.

  • Profile Image
    lacabina
    Asked on August 14, 2018 at 11:33 AM

    Hi there, 

    At the beggining of the form, when I put START, it's slow to start.. After about 5 minutes the form actually starts.

    I am testing the form because I like the features, for after thar, I could upgrade my plan.

    But I need to know what I am doing wrong, why is not working in normal time?

    Because the form is for the customers, and they will think that doesn't work, they won't wait 5 minuts for start..

    Could anyone help me?


    Thank you very much!!

  • Profile Image
    roneet
    Answered on August 14, 2018 at 12:50 PM

    On checking this on my cloned version of your form I could replicate this issue. I found that you were using Image choices in your form. These images are taking a long time to load when I recorded this in my browser console.

    After removing these image choices from my form. My form performance improved. You can refer to this screenshot:

    15342653471.PNG

    Let us know if you need more assistance. We will be happy to help.

    Thanks.

  • Profile Image
    lacabina
    Answered on August 14, 2018 at 12:53 PM

    Hi, thank you I'm gonna try right now.

    If I put images with low quality, will it work? Because, actually I need the images for customer selection.

  • Profile Image
    roneet
    Answered on August 14, 2018 at 01:22 PM

    You may try adding small sized images.

    Let us know if this worked.

    Thanks.