Why is the form not updating?

  • Profile Image
    tfindlay
    Asked on December 07, 2012 at 05:52 PM

    I'm having problems on another form now. The form code does not seem to be updating when I make changes.

    On the form at http://peachfest.com/grandparadeentry.html I added a heading which is not showing up. Also I changed the font and font size of the html text but those changes are not appearing on the page either.

    Is this not updating a known bug?

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    abajan
    Answered on December 07, 2012 at 06:10 PM

    Hi,

    In the source of your web page, please change the value of the form code's src attribute from

    http://form.jotform.ca/jsform/23415951490252

    to

    http://www.jotform.ca/jsform/23415951490252

    and save the change.

    That should help but please let us know the outcome.

  • Profile Image
    tfindlay
    Answered on December 07, 2012 at 07:58 PM
    That worked. However I just made another edit to the form and the changes are not showing up on the web page. Is there something I can do to ensure that edited forms are updated on web pages? I don't want to have to open a ticket every time I edit a form.
    Cheers,
    Terry
    ------------------------------------
    Web Designer www.simtechwebdesign.com
    Software Developer www.ttpsoftware.com
    Always borrow money from a pessimist. He won't expect it back.
  • Profile Image
    abajan
    Answered on December 07, 2012 at 08:02 PM

    Hi Terry

    I just looked at the source of your web page and saw the old code there. I don't know what happened but please ensure that it's changed as I've described above.

    Thanks.


    Wayne

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    abajan
    Answered on December 07, 2012 at 08:14 PM

    Hi again Terry

    Please see the following screenshot of your web page's source:

  • Profile Image
    tfindlay
    Answered on December 07, 2012 at 08:38 PM
    Thanks Wayne,
    Should I use "www" in place of "form" for embed forms from now on?
    Cheers,
    Terry
    ------------------------------------
    Web Designer www.simtechwebdesign.com
    Software Developer www.ttpsoftware.com
    A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station.
  • Profile Image
    mliz
    Answered on December 07, 2012 at 10:01 PM

    There are times that the replication of changes is delayed and not automatically reflected on the form on the 'www' url. If the www does not show the changes then you can use 'form' in the url.

    Thanks!

     

  • Profile Image
    abajan
    Answered on December 08, 2012 at 05:02 AM

    Hi Terry

    We're glad you got things sorted out. However, perhaps some explanation is in order.

    We normally recommend that the "form" format be used instead of "www" because the former distributes content via a CDN which causes images and other elements to load faster in users' browsers than when content is served in the traditional "www" method, partly due to the fact that CDN servers have a caching mechanism. This is why URLs obtained via the form builder's Source Code button, Preview popup and Embed Form Wizard are in the "form" format and not "www". However, there are times when some of servers in the network don't refresh the portions of their cached content to which changes have been applied (at least not in a timely fashion). This appeared to be the issue with the server near your location and as such, I suggested that you change the relevant section of code to the traditional format which worked.

    If you would like further clarification about CDNs or assistance with anything else JotForm related, our team would be happy to help.

    Cheers


    Wayne

  • Profile Image
    tfindlay
    Answered on December 08, 2012 at 10:50 AM
    Thanks very much for this explanation. I was wondering what was going on.
    Cheers,
    Terry
    ------------------------------------
    Web Designer www.simtechwebdesign.com
    Software Developer www.ttpsoftware.com
    Descartes: I think, therefore I am
    Findlay: I don't know, so maybe I'm not
  • Profile Image
    abajan
    Answered on December 08, 2012 at 10:53 AM

    You're quite welcome, Terry.

    Enjoy the remainder of your weekend.


    Wayne

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    hdunsmore
    Answered on February 21, 2013 at 10:48 AM

    Wayne: I am encountering update issues too, however, neither "form" nor "www" are grabbing the updated form. (Aside: Would it not be better to give each edit a new JS address?) So how long does it take to "propigate" the changes? Jotform changes look fine in Jotform right away. Doesn't that mean that the "form" [instead of "www"] syntax is generated to your server right away [erasing the old JotForm layout?]

  • Profile Image
    hdunsmore
    Answered on February 21, 2013 at 11:35 AM

    I noticed that about an hour later, the edited form came online. No need to reply. Thanks