Embedded form does not submit intermittently

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    interpretnz
    Asked on August 14, 2018 at 03:39 PM

    We have a form embedded in our site that seems to cause our customers problems with intermittent issues where the form is simply not submitted.

    Form url is: https://form.jotform.co/51378677886881

    Embedded form: https://interpret.org.nz/book-an-interpreter.html

    When discussing this problem with our customers, we can't seem to replicate the problem, however they assure me that they are completing all requisite fields.

  • Profile Image
    DonaldHag
    Answered on August 14, 2018 at 05:30 PM

    I have cloned your form here and was able to complete it with no issues. Sometimes a form may fail to complete due to errors on the form. This can be fixed by scrolling up and filling in the fields correctly. The fields will be marked in red and show an error message.

    1534282012errors-jotform.png

    If you require further assistance, please provide screenshots here.

  • Profile Image
    interpretnz
    Answered on August 14, 2018 at 05:34 PM

    Thanks for this. As I indicated, I haven't been able to reproduce the problem whenever we walk through the form completion. Our customers tell me that they don't get any message about incomplete forms, the form just simply goes blank.

    I'll keep an eye on it and see what happens.

    Thanks again,


  • Profile Image
    jonathan
    Answered on August 14, 2018 at 07:55 PM

    I also suggest you try re-embedding the form on your website using instead its iframe publish code.

    Currently, the form was published on the website using its JS script code. It is possible that script conflict was happening between those scripts on your website and that of the form.

    1534290877zzz 2018-08-15 07.52.47.png


    Using the iframe embed code will prevent the script conflict issues.

    User guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code



  • Profile Image
    interpretnz
    Answered on August 15, 2018 at 04:21 PM

    Jonathan,

    Thanks for this suggestion. I will give it a try.


    -Leo

  • Profile Image
    jonathan
    Answered on August 15, 2018 at 05:58 PM

    Hi Leo,

    Please do. Let us know if issue persist and if you need further assistance.


    Best