Test submissions will not go to the correct email address.

  • thebirthinginn
    Asked on August 14, 2018 at 3:48 PM

    I can't figure out why the test page is not getting through to the correct email 

  • Jeanette JotForm Support
    Replied on August 14, 2018 at 5:08 PM

    This is because test emails will submit to your default email address, to fully test another recipient, you must fill the form out and submit it.

  • thebirthinginn
    Replied on April 27, 2022 at 8:59 PM

    Thanks but I think I didn't ask the correct question. We are not getting the notifications when a potential client sends an inquiry.

  • Marlon_T Jotform Support
    Replied on April 28, 2022 at 12:01 AM

    Hello Susan,

    Thank you for contacting Jotform Support. We apologize for the inconvenience it has caused you. Upon cloning and testing your form, I was able to receive email notifications and no issue at all. If you're having issues with the notification email and autoresponder, I would suggest removing the current email notifications/autoresponder set in your form and re-add it to your form. To do that, please follow the steps and screencast below:

    • In your Form Builder, click Settings on the orange navigation bar.
    • Under the Emails tab, hover your mouse to the notification and autoresponder and click the trashcan icon to complete deletion.
    • After you successfully deleted the email notifications and autoresponder, you can re-add it back in your form. Make sure you hit save and select Email Address for Recipients under the autoresponder recipients tab.

    1651118349 626a110d8917f  Screenshot 10

    User guide on how to set email notifications and autoresponder.

    If you have any further questions, please let us know.