I'm unable to set up autoresponder...

  • Ana
    Asked on August 15, 2018 at 1:08 AM

    I've tried to set up autoresponder as you have shown on your website but the client still does not receive a copy of the form. What am I doing wrong?

  • Victoria_K
    Replied on August 15, 2018 at 4:46 AM

    Hello,

    I have checked your form https://form.jotform.com/82239075690159 and can see that you have enabled form encryption for it. Please note that some features (including Autoresponder emails) are not available for encrypted forms.

    Here is related help article: Encrypted-Forms-and-How-to-Use-Them

    We will gladly assist if you need any further help.