Is there a way to send the email receipt using a different email address?

  • cindyandyb2b
    Asked on August 15, 2018 at 11:43 AM

    Is there a way that the "receipt" email that the respondent receives after completing a form can come from my business email address instead of JotForm's?  I am currently using the free service - love it! but please let me know if this is possible, even if a subscription would be required.

    Many thanks!

  • Jan
    Replied on August 15, 2018 at 12:53 PM

    Yes, it is possible to change the Sender Email of the email alert (email notification or autoresponder). You can use a custom sender email or an SMTP. Please refer to the guides below:

    How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    How-to-Setup-SMTP-for-a-Form

    Hope that helps. Thank you.