Account Suspended

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    Robert Laimer 
    Asked on August 15, 2018 at 01:08 PM

    How can I unlock our account when it's been suspended?

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    BitiaP
    Answered on August 15, 2018 at 01:22 PM

    Upon review of your account I found that your forms: https://www.jotform.com/81024974337358 and https://www.jotform.com/81033900457350 are requesting Passport Upload and Credit Card Upload.

    Please be aware that this is not allowed  because it's considered a phishing activity, which violates our: Terms of Use.

    Collection of such information in their digital format is not permitted. 

    Upload buttons are not designed to protect sensitive information, so we suggest to refrain from using them with this type of data. In case of a security breach they are not going to secure the information at the servers. 

    That is why I have deleted those buttons and reactivated your account.

     Thank you.

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    Robert Laimer
    Answered on August 15, 2018 at 01:58 PM

    What widgets can I use to collect this type of information?

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    BitiaP
    Answered on August 15, 2018 at 02:07 PM

    Upload of these type of documents are not allowed, you can request ID Numbers if you need them using the following widgets:

    Signature fields: 

    http://widgets.jotform.com/search/signature  

    You can also add this Terms of use widget in order to verify that your customers agree to provide that information:

    https://widgets.jotform.com/search/terms  

    In regards to the collection of Credit Card Information, due to our PCI certification, we are required to deny the collection of credit card numbers on regular forms.

    However, we have other PCI compliant ways to do this. all you need to do is to choose any of the payment processors available in our platform in order to integrate in your forms, you still won't be able to collect credit card numbers directly, though.

    Thank you.

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    PrimeroApartments
    Answered on August 15, 2018 at 02:29 PM

    As we don't collect card numbers but make clients aware that they can blank out these details on their card this doesn't apply to us. 

    Regarding the passport collection, what terms need to be included to comply with your T&Cs and also what other way of uploading ID can be used instead of an upload button?


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    Richie_P
    Answered on August 15, 2018 at 03:48 PM

    Instead of uploading a passport, you can ask for the passport number instead.

    As what my colleague have stated, you can collect Id numbers as long as you have added the two widgets.

    Signature fields:

    http://widgets.jotform.com/search/signature

    And  Terms of use widget in order to verify that your customers agree to provide that information:

    https://widgets.jotform.com/search/terms

    Thank you.