404 page on PDF editor

  • OperationalSupport
    Asked on August 15, 2018 at 2:20 PM

    Just giving you a heads up that I'm getting a 404 when I click the PDF editor page.

  • Richie JotForm Support
    Replied on August 15, 2018 at 3:28 PM

    I have tested a cloned version of your form and opened the PDF editor but I can't seem to replicate the issue at my end.

    404 page on PDF editor Image 1 Screenshot 20

    Can you please try to open your PDF editor form another web browser and let us know if the issue still remains.

    Thank you.

  • OperationalSupport
    Replied on August 15, 2018 at 3:43 PM
    It was Microsoft Edge. Thank you
    Thank you,
    Paul Kalkhof
    Strategic Solutions Coordinator, Operational Support, Origination Valuations
    D: 714.508.1320| E: Paul.Kalkhof@svclnk.com
    A: 1355 Cherrington Parkway | Moon Township, PA 15108 | svclnk.com
    [cid:image003.png@01D33B64.8440BD40]
    NOTICE: The information contained in this message is proprietary and/or confidential and may be privileged. If you are not the intended recipient of this communication, you are hereby notified to: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately.
    ...
  • Richie JotForm Support
    Replied on August 15, 2018 at 5:18 PM

    I have tested the customize PDF with edge unfortunately, I can't still replicate the issue.

    404 page on PDF editor Image 1 Screenshot 20

    You could try clearing your browser's cache and let us know if the issue still remains.

    Thank you.