What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why when I try to downgrade, does a message come up that my username and password are not valid?

    Asked by hornbite on December 08, 2012 at 07:05 PM

    Our website only requires forms to be active for certain periods.  When I try to downgrade, it takes me to a plimus screen that asks for a username and password.  When I try to use my name and password from Jotform, it takes me to another screen that has a message - "Your username or password is not valid.

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    JotForm Support

    Answered by Welvin on December 09, 2012 at 02:23 AM


    Your username and password in Jotform is NOT your login in Plimus, it is different.

    Please check this guide on hot to downgrade in Plimus;