why when I try to downgrade, does a message come up that my username and password are not valid?

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    hornbite
    Asked on December 08, 2012 at 07:05 PM

    Our website only requires forms to be active for certain periods.  When I try to downgrade, it takes me to a plimus screen that asks for a username and password.  When I try to use my name and password from Jotform, it takes me to another screen that has a message - "Your username or password is not valid.

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    Welvin
    Answered on December 09, 2012 at 02:23 AM

    Hi,

    Your username and password in Jotform is NOT your login in Plimus, it is different.

    Please check this guide on hot to downgrade in Plimus;

    http://www.jotform.com/answers/140156-Downgrading-account

     

    Thanks