Forgot password button not working

Hi

I used the forgot password button yesterday as I am unable to login and I still haven't received next steps on how to reset this.

Please can you advise?

Kind regards

Beth

I have checked your email logs and I saw the mail. Please re-check your mail and spam folder.

This is a new mail. However, I saw the mail about your old request too.

If you need further assistance please let us know.