Forgot password button not working

  • Profile Image
    Beth 
    Asked on August 16, 2018 at 06:56 AM

    Hi

    I used the forgot password button yesterday as I am unable to login and I still haven't received next steps on how to reset this.

    Please can you advise?

    Kind regards

    Beth

  • Profile Image
    Randy
    Answered on August 16, 2018 at 07:10 AM

    I have checked your email logs and I saw the mail. Please re-check your mail and spam folder.

    This is a new mail. However, I saw the mail about your old request too.

    1534417501Screen Shot 2018-08-16 at 14.0

    If you need further assistance please let us know.