Jotform on our side is so slow when creating and filling out forms.

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    HannahPetford
    Asked on August 16, 2018 at 08:08 AM

    Is there any maintenance being carried out on the software?

    Jotform on our side is so slow when creating and filling out forms.


    Alex 

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    Richie_P
    Answered on August 16, 2018 at 09:48 AM

    May we know the form in question?

    It could be that you have enabled auto fill in your Form Settings.

    Kindly disable continue  forms later and use another web browser in editing your form.

    Let us know if the issue still remains.

    Thank you.

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    HannahPetford
    Answered on August 17, 2018 at 05:23 AM

    Hello,

    I'm in the form "Lettings Offer Form / New Let Form Combined.

    This setting is already down as disabled. 

    Kind regards,

    Alex Simms

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    Richie_P
    Answered on August 17, 2018 at 09:45 AM

    I have checked your form and it took 15secs to fully load your form.

    It took sometime to load because you have a considerable number of card forms,69 in total.

    Kindly clear your browser's cache and let us know if the issue still remains.

    Thank you.

  • Profile Image
    HannahPetford
    Answered on August 17, 2018 at 10:03 AM

    Hello,

    This issue is still happening.

    Kind regards,

    Alex Simms

  • Profile Image
    Richie_P
    Answered on August 17, 2018 at 11:17 AM

    Do note that you have a long form with 69 card forms.  It will use a lot of resources to edit and load your form.

    I have tested a cloned version of your form and I am experiencing delay in editing the form. This would be normal as you are using a lot of resources creating a new card form.

    May I suggesting, converting your card Form into the Classic form as you have a lot of fields. This will fix the delay in editing and would load your forms faster.

    To convert your form to classic, go to Settings>Form Settings>Form Layout and change it to All questions in one page.

    Please give it a try and let us know how it goes.

    Thank you.