I'm having an issue with my payment system

  • Bdahl
    Asked on August 16, 2018 at 8:13 AM

    Hi guys,

    I have square attached to one of my forms take payment but it doesn't seem to be working.

    (works on other forms)

    Are you able to have a look for me?

    Jotform Thread 1554817 Screenshot
  • daisy JotForm UI Developer
    Replied on August 16, 2018 at 10:08 AM

    When open your form in form builder's publish section I can see your form and made a successful test submission:

    1534428260Screen Shot 2018 08 16 at 17 Screenshot 10

    1534428283Screen Shot 2018 08 16 at 17 Screenshot 21

    However, when I try to open your form by clicking your link, I can replicate the problem:

    1534428358Screen Shot 2018 08 16 at 17 Screenshot 32

     

    This problem may be caused by making modifications to your form but not re-embed to your website. You will need to re-embed the form everytime changing the form.

    If the problem persists after re-embedding the form please let us know. We will happy to help you.