POR QUE MINHA CONTA ESTÁ DESATIVADA?

  • Profile Image
    Bruno Guimarães 
    Asked on August 16, 2018 at 10:28 AM

    Senhores,

    Minha conta encontra-se desativada.

    Não considero que descumpri qualquer cláusula do termo de política do JotForm.

    Além disso, caso haja entendimento pelos senhores de descumprimento de cláusulas por alguns dos formulários de minha conta, solicito que informem qual; ademais peço que habilitem a conta para que eu possa realizar a alteração ou remoção do formulário.

    Atenciosamente,

  • Profile Image
    BitiaP
    Answered on August 16, 2018 at 10:53 AM

    Upon review of your account I found that these forms: https://www.jotform.com/70602956637664 , https://www.jotform.com/72265176412656 and https://www.jotform.com/61875051039658 are requesting ID Numbers (CPF/RG), which is consider a phishing activity, without the mandatory widgets.

    https://www.screencast.com/t/erg6zIQk3 

    I recommend to check our Terms of Use.  

    In regards to the collection of ID Numbers it is allowed (if needed) with the mandatory agreements and signature widgets:

    Signature fields: 

    http://widgets.jotform.com/search/signature  

    Terms of Agreement in order to verify that your customers agree to provide that information: 

    https://widgets.jotform.com/search/terms 

    I have added these widgets to your account (you can also modify them to fit your needs),your account has been reactivated.

    Thank you.


  • Profile Image
    Bruno Guimarães 
    Answered on August 16, 2018 at 11:19 AM

    Obrigado pela compreensão e parabéns pelo atendimento rápido e pela instrução impecável!

  • Profile Image
    BitiaP
    Answered on August 16, 2018 at 11:23 AM

    You're welcome, it is our pleasure to assist our customers.

    Thank you.