How to have reply to group option in Notifier?

  • Profile Image
    roki
    Asked on August 16, 2018 at 12:00 PM

    I have two froms.

    https://form.jotform.com/81937371136157

    When someone replies to this form on the To: field these email addresses show up:

    my 9 email addresses for recipients show up. Inlcuding mine pedro@blueribbon-bakery.com


    This form is setup the same

    https://form.jotform.com/82228308250148

    Yet the reply only shows pedro@noreply@jotform.com

    Why is it not working like the first form?

    Is it broken?

    I need the same result as the first form.


    Thanks



  • Profile Image
    Nik_C
    Answered on August 16, 2018 at 01:35 PM

    I checked your form, but I'm not sure how that could work since emails are coming from noreply@jotform.com so when you reply, the address will be that one.

    In Notification settings there is this option "Reply-to Email":

    1534440321Screen Shot 2018-08-16 at 7.24

    Where you actually set to which email address the reply will go to.

    So, maybe you could set a list of emails in one field:

    1534440617Screen Shot 2018-08-16 at 7.29

    And set Reply to Email to be that field that you added:

    1534440730Screen Shot 2018-08-16 at 7.29

    That way you will be certain that the emails will go to those email addresses on Reply.

    Please try and let us know how it worked.

    Thank you!