How do I get my account unsuspended?

  • Maisha Bradford
    Asked on August 16, 2018 at 8:53 PM

    Hello I would like to know how to get my account unsuspended. I was not aware that I had created what is known as a login form. I can change my form if necessary. Immediate help with this matter would be grealty appreciated as I currently have submissions set up to my first form.


    Thank you in Advance

    Jotform Thread 1555579 Screenshot
  • DonaldHag
    Replied on August 17, 2018 at 1:21 AM

    Your account was auto-suspended because you have a form https://form.jotform.com/82266187684166 that collects a social security number, username, password and credit card details.

    Collecting this information is against our terms of use as it is considered sensitive information.

    I have removed these fields from your form and then activated your account.

    To add these fields, do the following;

    - Add a form payment widget to allow users provide credit card details.

    - We do not permit collecting passwords from the forms.

    - To collect social security number and other sensitive information, send an email to support@jotform.com providing company information showing your Organisation is licensed to collect this information.

    For further assistance, do let us know.