I have suspended myself from my account and need to get in urgently.

  • Karen Daley
    Asked on August 16, 2018 at 11:13 PM
  • BJoanna
    Replied on August 17, 2018 at 4:05 AM

    Your account was suspended because of the Spanish Wine Purchase Order Form. In that form you have fields that are used to collect credit card information and that is against JotForm Terms of use.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    You already deleted that form and the form is now located inside of the Trash folder. I have purged the form from the Trash folder and I activated your account. 

    If you want to have a payment field inside of a form, you need to use one of our payment tools.

    Mastering Payment Form Integrations with JotForm

    Setting Up Your First Order Form