Billing Issues: applied for non-profit pricing

  • Profile Image
    brianbitler
    Asked on August 17, 2018 at 09:18 AM

    I applied for a received non-profit pricing, but my latest invoice still charged me full price.


    Account - brianbitler, Harvest Bible Chapel Lancaster

    717-517-6433 cell
    brian@harvestlancaster.org


    Congratulations!
    Your nonprofit discount has been approved.



    You have been approved to receive Jotform's nonprofit discount on our paid plans. You are now eligible to save 50 percent.


               

    BRONZE

     

    $9.50/month

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    SILVER

     

    $19.50/month

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    GOLD

     

    $49.50/month

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    Your order is currently processing. You will receive additional information via a separate email.

    Charges will appear on your bill as: FS *Jotform

    https://sites.fastspring.com/interlogy/order/invoice/INT180817-5361-62776B

    Brian Bitler
    brian@harvestlancaster.org
    651 Lampeter Road
    Lancaster
    Pennsylvania 17602
    United States
    Order ID: INT180817-5361-62776B
    1 Jotform Bronze Monthly
    $19.00 Monthly
    https://sites.fastspring.com/interlogy/order/s/INT180417-8030-79496S
    Total: $20.14

    Jotform Support
    jotform@interlogy.com

    If you would like to change your Jotform plan in the future, you will remain eligible to receive 50 percent discount off of any plan.

    Thank you for choosing Jotform, the leading online form building platform for nonprofit organizations.

  • Profile Image
    Jeanette
    Answered on August 17, 2018 at 12:27 PM

    I have applied the nonprofit status to your subscription, you should see a full return of the regular charge and a second charge with the nonprofit rate.

  • Profile Image
    brianbitler
    Answered on August 17, 2018 at 02:43 PM
    Thanks so much!
    Brian
    ...