I keep getting login autosuspended and it's really frustrating

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    shannon mann 
    Asked on August 17, 2018 at 05:24 PM

    I'm not sure why. I used the email crew@seashepherd.org until I was continually getting autosuspended and so I created another login with my personal email. 

    Can you please help ASAP! We are recruiting heavily right now and I need to modify a form today!

    Love jotform but soooo annoyed. What am I doing wrong!!?? 


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    Answered on August 17, 2018 at 05:57 PM

    I have checked both of your accounts and they were automatically suspended (autosuspended)by our Phishing Detector Tool since I found that you are requesting Banking Information on both forms: https://www.jotform.com/82275124071248 and on your previous account form: https://www.jotform.com/81665200891255.


    Since forms are created everyday for phishing activities such as: stealing credit card information, social security numbers, login credentials, child pornography, etc, that is why it suspends every form that has to do with those activities.

    I recommend you to check our: Terms of Use.

    Regarding those forms, depending of the purpose of collecting Banking information:

    If you are requesting Banking information for direct deposit or refund you need to add the two mandatory widgets, that allows your customers to authorize the collection of their Banking Information:

    Signature fields widgets: https://widgets.jotform.com/search/signature 

    Terms of Agreement in order to verify that your customers agree to provide that information: https://widgets.jotform.com/search/terms 

     Or you can modify it using the alternative Jotform has implemented to help our users go smoothly through the process of getting a payment directly from your customers’ bank account without infringing any law or putting our company in jeopardy. 

    With one of our Payment processors tools:  eCheck.Net

    I have reactivated your accounts so you can make the changes according to your needs.

    Thank you.