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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem of payment

    Asked by GRAFICSIGN on December 10, 2012 at 03:22 AM



    I just received an email from "vendors@plimus.com" telling me that they could not get my payment because of credit card changes.

    I have 2 questions :

    - should I trust this email mail ?

    - and if yes, which login and password should I use ?


    Thanks for your answer
    Best regards


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    JotForm Support

    Answered by Welvin on December 10, 2012 at 04:17 AM

    Hi Fabien,

    -Yes, you can trust the said email. It is from our old payment processor, Plimus.

    -Your plimus username and password; Check this thread on how to change Credit Card Information on Plimus: http://www.jotform.com/answers/63743-How-can-I-change-my-billing-information