My customers are not receiving their contracts or wedding questionnaires

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    Amandalynnphotography
    Asked on August 18, 2018 at 10:27 AM

    Good morning,

    My clients are not receiving their contracts or wedding questionnaires when I send them through this site.  

    I have had them check their Spam and their Inbox and they have nothing.

    I have resent them and they are not getting them.  It is really becoming embarrassing and frustrating.  

    I would appreciate any assistance in correcting this issue ASAP. 

    Sincerely,

    Amanda Lynn

    amandalynn_photography@yahoo.com

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    John_Benson
    Answered on August 18, 2018 at 12:45 PM

    Hi Amanda,

    Are you referring to the notification email or the autoresponder email? 

    If you're referring to the notification email, please check this link: Why-Am-I-Not-Receiving-Email-Notifications

    If you're referring to the autoresponder email, please provide the form URL so we can test and investigate it further. To find the form URL, please check this guide: Where-to-Find-My-Form-URL

    Thank you.