PDF Report: How to disable Auto Hide Fields in PDF attachment

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    Asked on August 20, 2018 at 07:01 AM

    Good day, 

    I have built a form and have set it that unanswered questions should still show on the PDF which is emailed to me when the form is submitted, but only questions which have answered are appearing in the form and the rest are not part of the PDF.

    For example on the attached screenshot the first few fields were not entered and the person stopped filling in at question 2a and all missing fields data did not pull through in the report.

    Could you please assist. 

    Kind regards, 


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    Answered on August 20, 2018 at 10:09 AM

    You need to disable the Auto Hide Empty Fields option on the PDF Report Page. Here is how you can do it -

    1. Go to My Forms page and select the form. Click on Submissions. [If you are on a newer version click on Switch to Old Version at the top]


    2. Click on the Settings button and Uncheck the Auto Hide Empty Fields option.


    This should include all the Empty fields in the PDF attachment. Let us know if you require further assistance.

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    Answered on August 20, 2018 at 11:11 AM

    Hi @AshtonP, 

    Thank you for the response, I managed to find this function, however once I select that and go out of the form it automatically re-selects. How do I de-select that block and save it so that all email PDF's sent after that have all fields showing?

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    Answered on August 20, 2018 at 11:41 AM

    I just checked your form's submission PDF report settings and the option "Auto Hide Empty Fields" has been unchecked. I think the settings are already saved.

    You may want to try a test submission and see how it goes. Let us know if you have further questions.