Downgrade subscription not working

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    djwoodbury
    Asked on December 10, 2012 at 12:11 PM

    I attempeted to down grade by using the 'switch subscription' and then selecting downgrade. I then logged out and logged in again but my subscription still shows as premium. I want it donwgeraded immediately.

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    jeanettebmz
    Answered on December 10, 2012 at 12:46 PM

    According to our system, the account is scheduled to downgrade on 2013-01-09, so the account will remain Premium until that date