What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrade subscription not working

    Asked by djwoodbury on December 10, 2012 at 12:11 PM

    I attempeted to down grade by using the 'switch subscription' and then selecting downgrade. I then logged out and logged in again but my subscription still shows as premium. I want it donwgeraded immediately.

    Page URL:

  • Profile Image

    Answered by jeanettebmz on December 10, 2012 at 12:46 PM

    According to our system, the account is scheduled to downgrade on 2013-01-09, so the account will remain Premium until that date