What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cloning and how to get latest version on non hosted solution

    Asked by brettedw on December 10, 2012 at 01:25 PM

    when i try and clone a form i get the message below, we have a premium account hosted on our own server any ideas?  Also how do I get the latest version of jotform so I can upgrade, we last upgraded about 12 months ago? do you have process documents for our tech guys to follow if there is an upgrade route.

    Error on query: INSERT INTO `forms` (`id`, `username`, `title`, `height`, `status`, `new`, `count`) VALUES(23442436184, 'corporatehealth', 'Clone of SSP Management Referral ', '4486', 'CLONING', 0, 0)
    Error returned:Duplicate entry 'corporatehealth-' for key 2

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    JotForm Support

    Answered by Mike_T on December 10, 2012 at 02:07 PM

    Thank you for contacting us.

    JotForm Application support is being handled by our Developers. Please mail your questions to jotform@interlogy.com address to get the assistance, then they will get back to you as soon as they can.

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    Answered by keenlyside on August 18, 2013 at 06:48 PM

    Hi brettedw, did you get an answer from interlogy? I am also owner of the application and didn't get an update so far.

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    JotForm Support

    Answered by jonathan on August 18, 2013 at 07:28 PM

    @Stahl,

    I have already responded to your own post about this. Please refer to that.

    Our higher ups will surely reply to you soon.

    Thank you for your patience and understanding.