cloning and how to get latest version on non hosted solution

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    brettedw
    Asked on December 10, 2012 at 01:25 PM

    when i try and clone a form i get the message below, we have a premium account hosted on our own server any ideas?  Also how do I get the latest version of jotform so I can upgrade, we last upgraded about 12 months ago? do you have process documents for our tech guys to follow if there is an upgrade route.

    Error on query: INSERT INTO `forms` (`id`, `username`, `title`, `height`, `status`, `new`, `count`) VALUES(23442436184, 'corporatehealth', 'Clone of SSP Management Referral ', '4486', 'CLONING', 0, 0)
    Error returned:Duplicate entry 'corporatehealth-' for key 2

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    Mike_T
    Answered on December 10, 2012 at 02:07 PM

    Thank you for contacting us.

    JotForm Application support is being handled by our Developers. Please mail your questions to jotform@interlogy.com address to get the assistance, then they will get back to you as soon as they can.

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    keenlyside
    Answered on August 18, 2013 at 06:48 PM

    Hi brettedw, did you get an answer from interlogy? I am also owner of the application and didn't get an update so far.

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    jonathan
    Answered on August 18, 2013 at 07:28 PM

    @Stahl,

    I have already responded to your own post about this. Please refer to that.

    Our higher ups will surely reply to you soon.

    Thank you for your patience and understanding.