I can´t access my account and the following message appears "Login failed - AUTOSUSPENDED" What i have to do to login again?

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    Lucas 
    Asked on August 20, 2018 at 03:46 PM

    I can´t access my account and the following message appears "Login failed - AUTOSUSPENDED"

    What i have to do to login again?

     

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    ktyaguirre
    Answered on August 20, 2018 at 03:59 PM

    We reviewed your account and it was found form:

    http://www.jotformz.com/form/82284886334669 to be using the word: " senha" which is rated highly suspicious of phishing.  We replaced it with one that will ensure your form's needs are met and won't draw unwanted attention.

    Your account is active and your forms available.

    Thank you.


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    Lucas 
    Answered on August 20, 2018 at 04:21 PM

    Thank you Ktyaaguirre,

    The forms are avaible, but my account not yet.

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    ktyaguirre
    Answered on August 20, 2018 at 04:33 PM

    Thank you for your response. We have whitelisted the IP:

    https://www.screencast.com/t/1aYOFHFAsnMD associated with your account. If this is not the match with your public IP, you can check which one is it at:

    https://whatismyipaddress.com/ and respond on this forum thread for prompt assistance.

    Thank you.