The jotform no longer work in Shopify

  • Michelle or Maggie
    Asked on August 20, 2018 at 5:18 PM

    Our website is www.vitaclaychef.com our back end is shopify.com

    the contact form and warranty form do not communicate to Zendesk.

    Our customer complain we did not reply. Please help to check. 

    Is this anything do to we did not pay our monthly ? FYI, we changed our credit card and did not see you charge us after March 2018. 

    Please advise at your earliest. Thank you.


  • jonathan
    Replied on August 20, 2018 at 8:10 PM

    Can you please share to us the URL link to your form?

    I was not able to find an existing form on the website you mentioned. We need to know the form URL ID so we can check also.

    We will wait for your updated response.

  • Michelle or Maggie
    Replied on August 20, 2018 at 8:43 PM
    New response received
    This one of the example of no shown email form…
    Maggie Wu
    Essenrgy Inc.
    VitaClay
    P 408 329 7392
    F 408 956 9168
    ...
  • Michelle or Maggie
    Replied on August 20, 2018 at 8:43 PM
    New response received
    Plus the warranty claim is not connected to zendsk.
    Maggie Wu
    Essenrgy Inc.
    VitaClay
    P 408 329 7392
    F 408 956 9168
    ...
  • Ashwin JotForm Support
    Replied on August 20, 2018 at 11:52 PM

    Did you try to share any screenshot? Unfortunately we are unable to see the screenshot you have shared. I would suggest you to please upload the image again and we will take a look. The following guide should help you how to upload image in forum post:   https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • Michelle or Maggie
    Replied on August 21, 2018 at 2:43 AM
    HI
    THE CONTACT PAGE IS STILL MISSING THE EMAIL FORM…
    https://vitaclaychef.com/pages/contact-us-1
    PLEASE ADVISE AND FIX THIS AS SOON AS POSSIBLE! THANK YOU!
    ...
  • Ashwin JotForm Support
    Replied on August 21, 2018 at 4:20 AM

    I did check the webpage which you have shared and did not find any issue with that. The embedded form seems to work as expected and I was able to submit form successfully. Please check the screenshot below:

    1534839189embedFrm Screenshot 10

    Do you mean to say that the data is not being sent to Zendesk? How are you sending the form data to Zendesk? 

    Please explain your issue a bit more in detail and we will try to help you.

    We will wait for your response.

  • vitaclaychef
    Replied on August 21, 2018 at 1:58 PM

    Hi, 

    1. I am not sure why your website showed contact page. We used different computers and smart phones to check but the contact form did not show.Do you have any idea why ? Please help.

    2. You sent the contact form, but our Zendesk did not receive it. In fact, the last contact form we received is 7/2/18.

    3. Our website 's warranty form is still there, but our zendesk also has not received any since 7/23. I just tested it, and it still did not go through to zendesk.

    Please help. Thank you. 

    Maggie 




  • Richie JotForm Support
    Replied on August 21, 2018 at 2:35 PM

    I have checked your website link and I was able to view your form.

    The jotform no longer work in Shopify Image 1 Screenshot 30

    Can you try using other web browsers in viewing your website.

    I have checked your mail logs and email notifications are sent.

    The jotform no longer work in Shopify Image 2 Screenshot 41

    Regarding Zendesk, you can integrate it with JotForm using a thirtd party integration Zapier:https://zapier.com/apps/jotform/integrations/zendesk/2656/create-zendesk-ticket-from-new-jotform-submission