Unable to submit request: Too Many Requests

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    deltanoc
    Asked on August 21, 2018 at 12:46 AM

    Many users are unable to submit new requests as they are getting the response:
    "Too Many Requests. Sorry! Rate limit exceeded. Try again later."

    As an admin, I tried deleting submission from prior dates but it did not correct the issue.  What steps admin/users can take to correct this issue?

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    Victoria_K
    Answered on August 21, 2018 at 06:19 AM

    Hello,

    This is a security restriction. The error occurs when requests are received from the same IP address. I will create a ticket for our developers to lift the rate limit for your account. 

    We will notify you with any update on this matter.

  • Profile Image
    Victoria_K
    Answered on August 21, 2018 at 06:45 PM

    We have received a response from our developers that your account was added to whitelist. 

    Can you please check if your forms can be submitted without any error now?

  • Profile Image
    deltanoc
    Answered on August 21, 2018 at 07:54 PM

    Yes, users can submit new requests once again. Thank you.