I cancelled subscription but was still charged.

  • okgracias
    Asked on August 21, 2018 at 8:27 AM

    Hello, I canceled the subscription to the service "BRONZE" and they charged me again.

    They charged me $ 19.00. I do not need the services anymore.

    How do I process the money refund?

    Page URL: http://dgaugusto.com
  • Ashwin JotForm Support
    Replied on August 21, 2018 at 10:32 AM

    I have sent a request to our billing team to cancel your bronze monthly subscription and process the refund for your last subscription payment as well. Please allow 7-10 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan. 

  • okgracias
    Replied on August 21, 2018 at 4:43 PM
    Thank you very much!
    El mar., 21 ago. 2018 a las 11:32, JotForm () escribió:
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