Downgrade my account or suspend

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    Jeff Kurtzman
    Asked on August 21, 2018 at 10:42 AM

    I only use jotform a few months a year. I would like to downgrade my plan so that I can use it again next year. Can you do this for me or is there a billing option available online?

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    BJoanna
    Answered on August 21, 2018 at 11:49 AM

    Inside of the following guide, you can find how to downgrade your account to a Free plan. 

    How to Cancel a Subscription and Downgrade Back to Free

    I checked and you successfully cancelled your subscription. Your account will be downgraded to a Free plan on the date of its subscription expiration, which is 2018-09-08.