Form still exceeds quota after upgraded plan purchased

  • Profile Image
    mdsustaita
    Asked on August 21, 2018 at 10:48 AM

    Our form exceeded quota yesterday. I upgraded our membership level and it is still showing as exceeded quota. Please help. 

     
  • Profile Image
    DonaldHag
    Answered on August 21, 2018 at 12:07 PM

    This is because the form you are referring to https://www.jotform.com/73023961123145 is under the account melissapastrano that is still a free account. You upgraded the account mdsustaita to a Bronze account. If you like, you can put in a request and we transfer the forms from melissapastrano to your paid account. 

    Note that this request has to be made while logged into the melissapastrano account where the forms currently are.