Not receiving email notifications of submitted forms

  • Profile Image
    fefc9445
    Asked on December 10, 2012 at 05:16 PM

    I have successfully created 2 JotForms on your website.  We have created a new page for our website but this page has not, as yet, been launched.    I have successfully linked our new page to these forms and I temporarily launched the webpage in order to test the forms.  I filled them out and submitted them but we did not receive any email notifications.   

    Thanks,

     

    Carol Stickley

  • Profile Image
    fxr
    Answered on December 10, 2012 at 05:28 PM

    Hi Carol,

    You dont appear to have a recipient email entered in the forms notification configuration.

    Can you check that setting and update accordingly.

    --

    This guide will show you were to find it.

    @ http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if you run into a problems when working through that.

    Thanks.