What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications of submitted forms

    Asked by fefc9445 on December 10, 2012 at 05:16 PM

    I have successfully created 2 JotForms on your website.  We have created a new page for our website but this page has not, as yet, been launched.    I have successfully linked our new page to these forms and I temporarily launched the webpage in order to test the forms.  I filled them out and submitted them but we did not receive any email notifications.   



    Carol Stickley

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    Answered by fxr on December 10, 2012 at 05:28 PM

    Hi Carol,

    You dont appear to have a recipient email entered in the forms notification configuration.

    Can you check that setting and update accordingly.


    This guide will show you were to find it.

    @ http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if you run into a problems when working through that.