What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A customer recieved this warning when trying to submit our form, both from work and from her home. Why is this? She works at a large Ins. Co.

    Asked by bwkooker on December 10, 2012 at 05:46 PM
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    JotForm Support

    Answered by idarktech on December 10, 2012 at 06:46 PM


    It seems like your customers IP has been banned probably due to violating our Terms of Use. Is it possible to ask your customers IP so we can check it here?

    We'll await your reply. Thanks!

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    Answered by bwkooker on December 10, 2012 at 08:10 PM

    Hi idarktech,

    I thought the "terms of use" applied to our subscribing, creating and hosting a Jotform form.  How does it applie to a person/customer that is filling out our form on our web page and trying to submit it to us.  Am I wrong in assuming this? 

    I doubt the customer's IP is banned as it is Principal Financial Group, a global company with $364.1 billion in assets.

    And, the "warning" wording she got is directed to the admin of a website using jotform that might be using the form to Phish...not to a customer simply trying to fill out the form.   I realize phishing protection is a intrical part of Jotform but I just wanted to know if it is suppose to happen to our customers under any circumstances.

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    JotForm Support

    Answered by idarktech on December 10, 2012 at 08:44 PM


    The customer might be a JotForm member as well, we do not know. Or, they might be using IP address which are in the blacklist since we do have thousands of phishers who are in the blacklist who uses different proxies or softwares for changing their IP's so they can bypass and access JotForm. Possibly, one of these phishers might be using similar to their IP and this could possibly be the reason why they are blocked.

    With this, we need the user's exact IP address so we can check it on our blacklist record and have it added to our white list.