- bwkookerAsked on December 10, 2012 at 05:46 PM
- JotForm SupportidarktechAnswered on December 10, 2012 at 06:46 PM
We'll await your reply. Thanks!
- bwkookerAnswered on December 10, 2012 at 08:10 PM
I doubt the customer's IP is banned as it is Principal Financial Group, a global company with $364.1 billion in assets.
And, the "warning" wording she got is directed to the admin of a website using jotform that might be using the form to Phish...not to a customer simply trying to fill out the form. I realize phishing protection is a intrical part of Jotform but I just wanted to know if it is suppose to happen to our customers under any circumstances.
- JotForm SupportidarktechAnswered on December 10, 2012 at 08:44 PM
The customer might be a JotForm member as well, we do not know. Or, they might be using IP address which are in the blacklist since we do have thousands of phishers who are in the blacklist who uses different proxies or softwares for changing their IP's so they can bypass and access JotForm. Possibly, one of these phishers might be using similar to their IP and this could possibly be the reason why they are blocked.
With this, we need the user's exact IP address so we can check it on our blacklist record and have it added to our white list.