can not get in to jot form

  • kevin kirkpatrick
    Asked on August 21, 2018 at 4:59 PM

    my password does not work and I reset it and it still will not let me in. please help 

  • ktyaguirre
    Replied on August 21, 2018 at 5:49 PM

    Upon review of your account it was found form: http://www.jotform.us/form/30875123168152 was collectiong ssn# and driver's license information on plain text fields.

     If your purpose is not to collect SSN#'s or Driver's License from the public, but from your own customers, then you need to comply with two things:


     1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities


     2. Add a Signature widget where your users sign and agree to provide such sensitive information.



     We have deleted the guilty fields for compliance.


    We have reactivated your account and whitelisted your IP.  You may continue developing your forms.


    Thank you




  • pkirkkev
    Replied on November 3, 2018 at 4:43 PM
    My account is suspended ??????? I don't have any forms having ssn numbers.
    Not using and all have been taken out please advise.
    *I'm Here To Help... Just Ask!*
    [image: http://rismediacontentsolutions.com/media/index/id:130344]

    Kevin Kirkpatrick
    Broker/Realty Masters & Associates
    BRE:00886786
    909-993-5710d
    714-254-5483c
    909-597-8700f
    ...
  • Kevin Support Team Lead
    Replied on November 4, 2018 at 12:00 AM

    @pkirkkev,

    In order to assist you better I have moved your reply to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1632034 

    Thanks.