It says I'm out of payment submissions and asking me to upgrade, but I've already upgraded to bronze.

  • candcballet
    Asked on August 21, 2018 at 9:59 PM

    a few weeks ago i upgraded to the bronze package.


    it's telling me now that i've done my 10 payment submissions.

    am i missing something?


  • Nik_C
    Replied on August 22, 2018 at 2:44 AM

    I checked your account and I saw that you upgraded to Silver.

    You were on a Bronze plan which is limited to 10 payment submissions per month, so that's why you saw the warning message. The silver plan is limited to 100 payments per month.

    Please check this page for more information about usage and limits: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if you have any further questions.

    Thank you!