What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The version 2 is not working correctly, when's it gonna be repaired?

    Asked by James on March 02, 2011 at 08:01 AM

    I'm user "digaosp", i'm trying to download my web forms which i've created and it doesn't work normally...


    The counter is working, it really shows me for example: "500 forms" but when I check it out webform, it shows me "null", if I also try to download it through excel or even txt it shows me "null".


    It's urgent, i must create my report based on the information i've received in my web form, can you tell me when's it gonna be solved?


    Thanks for reading, I count on your reply as soons as possible. 


    Best Regards,



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    JotForm Support

    Answered by liyam on March 03, 2011 at 12:06 AM

    Hello James,

    This was caused by the problem that we have encountered with the database yesterday.  This is now fixed and you can see that your forms are now back up again once you log in.

    Sorry for this inconvenience and than you for your patience.