Why the Captcha isn't loading in my form?

  • jazelinejane
    Asked on August 22, 2018 at 1:05 AM

    Hi,

    Can you check my website please? Captcha isn't loading properly


    Thank you

    Page URL: http://hdiresource.com/index.php/contact
  • Nik_C
    Replied on August 22, 2018 at 4:24 AM

    We're sorry for this inconvenience.

    I checked your website, and confirmed that the captcha is showing properly:

    1534926230Screen Shot 2018 08 22 at 10 Screenshot 10

    Could you please check and let us know if you're still able to replicate this issue.

    Thank you!

  • jazelinejane
    Replied on August 23, 2018 at 4:43 AM
    Hi,
    That captcha isn't jotform. I install google captcha cause the jotform
    captcha isn't working
    ...
  • Kiran Support Team Lead
    Replied on August 23, 2018 at 8:37 AM

    As I check your web page, it looks like the form is embedded using source code which could be causing some conflicts with the scripts on your website. Could you try adding the captcha field to the form and embed the form using iframe embed method to see if that works?

    If you are receiving any error message after adding the captcha field to the form, please provide us with the exact error message so that we can further investigate the issue.

    Thanks!