Need help resolving Email notification not sending

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    BahiaRobinson
    Asked on December 11, 2012 at 12:10 AM

    When setting up the email notification for a form, I update the recipient email to point to a specific email address. When I click the test button the email address that displays is the one that I used when setting up my account profile.  When form is embedded into a web site the form works in that it collects the information, but no email is ever sent.  I do not receive email in the address setup in the email notification form and I do not receive it in the email of my account profile.  

    Need assistance resolving.

     

  • Profile Image
    pinoytech
    Answered on December 11, 2012 at 12:31 AM

    Hi BahiaRobinson,

    This email address(sales@******areus.net) is in our bounce list and I will remove it for you. 

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.1  recipien=t rejected'

    What I could suggest you to avoid this from happening again is to change your form's notification sender email to noreply@jotform.com and whitelist JotMail's IP's Addresses.

    Thank you!

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    BahiaRobinson
    Answered on December 11, 2012 at 09:10 AM

    Thanks adding noreply@jotform.com to the notification sender email and adding noreply@jotform.com to the contact list worked.

    Appreciate the help

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    Welvin
    Answered on December 11, 2012 at 09:30 AM

    In behalf of my colleague, you are welcome. It is our pleasure to address your needs and solved it.

    Thanks