My form is showing 0 submission and I can't view nor edit it

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    melissaspina
    Asked on August 22, 2018 at 11:58 AM

    I am able to log into my account. However, it is showing 0 submissions and the dropdown that allows me to view and edit my form is missing. How do I l

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    melissaspina
    Answered on August 22, 2018 at 01:43 PM
    Benny_W,
    Please reference the attached form that I previously generated a report
    with using JotForm. Where do I locate this? Something has happened that
    my account has changed. I have several submissions like the one attached
    and they are gone from my page.
    Thanks,
    My_KJ_Signature
    */Melissa Spina/*
    */Repair Office Coordinator
    /* Phone: 315-454-5535
    Fax:    315-454-5564
    Email: *melissaspina@kjelectric.com
    * WEB: *http://www.kjelectric.com
    *
    Company Logo
    /This communication, including attachments, is for the exclusive use of
    the addressee and contains proprietary, confidential and privileged
    information. If you are not the intended recipient, any use,
    copying, disclosure, dissemination or distribution is strictly
    prohibited.If you are not the intended recipient, please notify the
    sender immediately by return e-mail, delete this communication and
    destroy all copies. /
    ...
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    melissaspina
    Answered on August 22, 2018 at 03:43 PM
    Bob Mastrovito had an account.
    robertmastrovito@kjelectric.com
    Is that where the form is located? But how would I have had access to it?
    My_KJ_Signature
    */Melissa Spina/*
    */Repair Office Coordinator
    /* Phone: 315-454-5535
    Fax:    315-454-5564
    Email: *melissaspina@kjelectric.com
    * WEB: *http://www.kjelectric.com
    *
    Company Logo
    /This communication, including attachments, is for the exclusive use of
    the addressee and contains proprietary, confidential and privileged
    information. If you are not the intended recipient, any use,
    copying, disclosure, dissemination or distribution is strictly
    prohibited.If you are not the intended recipient, please notify the
    sender immediately by return e-mail, delete this communication and
    destroy all copies. /
    ...
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    melissaspina
    Answered on August 23, 2018 at 07:43 AM
    His account has been deleted for a few weeks now, so why was I able to
    generate a form last week? Is there a way to look at the past completed
    forms that have been emailed to me and re-upload the formatted blank
    form for KJ Inspection Reports?
    Thanks,
    My_KJ_Signature
    */Melissa Spina/*
    */Repair Office Coordinator
    /* Phone: 315-454-5535
    Fax:    315-454-5564
    Email: *melissaspina@kjelectric.com
    * WEB: *http://www.kjelectric.com
    *
    Company Logo
    /This communication, including attachments, is for the exclusive use of
    the addressee and contains proprietary, confidential and privileged
    information. If you are not the intended recipient, any use,
    copying, disclosure, dissemination or distribution is strictly
    prohibited.If you are not the intended recipient, please notify the
    sender immediately by return e-mail, delete this communication and
    destroy all copies. /
    ...
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    ashwin_d
    Answered on August 23, 2018 at 10:23 AM

    I did check the deleted account and it seems the forms were last edited in May 2018. Do you have the form URL or form ID which you created last week?

    Do let us know the form ID, form URL or webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.

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    melissaspina
    Answered on August 23, 2018 at 11:43 AM
    Found it!
    https://form.jotform.com/80955436679170
    My_KJ_Signature
    */Melissa Spina/*
    */Repair Office Coordinator
    /* Phone: 315-454-5535
    Fax:    315-454-5564
    Email: *melissaspina@kjelectric.com
    * WEB: *http://www.kjelectric.com
    *
    Company Logo
    /This communication, including attachments, is for the exclusive use of
    the addressee and contains proprietary, confidential and privileged
    information. If you are not the intended recipient, any use,
    copying, disclosure, dissemination or distribution is strictly
    prohibited.If you are not the intended recipient, please notify the
    sender immediately by return e-mail, delete this communication and
    destroy all copies. /
    ...
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    melissaspina
    Answered on August 23, 2018 at 01:43 PM
    He no longer works for this organization, I presume that is why his
    account was deleted. We need to have access to this template to generate
    reports. The owner is asking to speak with you, please call her at (315)
    454-5535. Her name is Carol.
    My_KJ_Signature
    */Melissa Spina/*
    */Repair Office Coordinator
    /* Phone: 315-454-5535
    Fax:    315-454-5564
    Email: *melissaspina@kjelectric.com
    * WEB: *http://www.kjelectric.com
    *
    Company Logo
    /This communication, including attachments, is for the exclusive use of
    the addressee and contains proprietary, confidential and privileged
    information. If you are not the intended recipient, any use,
    copying, disclosure, dissemination or distribution is strictly
    prohibited.If you are not the intended recipient, please notify the
    sender immediately by return e-mail, delete this communication and
    destroy all copies. /
    ...
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    ashwin_d
    Answered on August 23, 2018 at 02:03 PM

    Unfortunately we do not provide support over phone.

    If you have access to email address ROBERT*****OVITO@**ELECTRIC.COM, we can restore the deleted account so that you can reset your account password and get access to account.

    If you do not have access to this email address, please contact the user and ask him to contact use to restore account.