What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    file upload not working?

    Asked by flashnick on December 11, 2012 at 04:58 AM

    The file seems to have stopped working. When the submission comes through and you click on the file link you just get a snippet of XML code in the browser (see screenshot).



    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on December 11, 2012 at 06:44 AM

    We apologize for your inconvenience, flashnick.

    I have now forwarded this matter to the development team.  They'll be the ones to look into this.  We'll inform you as soon as we have updates on this.

    Thanks for your patience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 11, 2012 at 08:44 AM

    I checked your account and there seems to be a problem with that particular file. The other files are showing up fine. So, my recommendation would be to contact to the sender and ask them to re-send the file.