How to upload the private key again?

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    ESpicerdta
    Asked on August 22, 2018 at 02:16 PM

    I need to re-enter the key in order to see the words on a document but there is no where for me to enter the key again since I did it wrong the first time. I have saved the new key to the desktop the way I am supposed to I just need to upload it to Jotform again. 

    Thanks, 

    Maddie  

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    John_Benson
    Answered on August 22, 2018 at 02:44 PM

    Hi Maddie,

    If you are using Google Chrome, please try clearing the Storage for the Jotform website from the browser application window (Press F12 after opening Jotform website and choose Application tab) and clear the site data as shown below.

    153405444112082018_110832.png

    You can also use a different internet browser or clear your browser cache by following this guide: https://www.refreshyourcache.com/en/home/