How to check if the payment was processed for submission?

  • Profile Image
    agarrad
    Asked on August 23, 2018 at 02:42 AM

    Hi i'm trying to work out how to see if a submission has been paid for. there doesn't seem to be an option to add "payment status" to the view field. which would show show is payment complete and PayPal transaction ref. 


    Also there dosent seem to be an "add comments" section which my old provider had. Which meant i could add details about when the order was processed ect.
  • Profile Image
    Victoria_K
    Answered on August 23, 2018 at 06:39 AM

    Hello,

    The submissions that were not paid will appear under Incomplete Payments on the Submissions page:

    1535018429Jotform · Submissions: Offici

    Here is related guide: Paypal-Incomplete-Payments-FAQ

    If you need more help with this, please let us know.

  • Profile Image
    agarrad
    Answered on August 23, 2018 at 06:47 AM

    Hi, what about the payment details... such as transaction id for the forms that have been paid for. 

  • Profile Image
    Victoria_K
    Answered on August 23, 2018 at 08:24 AM

    We display the payment details on Submissions page and emails.

    Example: 

    Note that we list successfully paid entries under submissions. Unpaid entries are being forwarded into the Incomplete Payments.

    Paypal Incomplete Payments FAQ

    Transaction ID can be added into emails, but as far as I understand, PayPal provides different IDs to the buyers and sellers.

    If you need any further assistance on this, please let us know.