How to check if the payment was processed for submission?

  • agarrad
    Asked on August 23, 2018 at 2:42 AM

    Hi i'm trying to work out how to see if a submission has been paid for. there doesn't seem to be an option to add "payment status" to the view field. which would show show is payment complete and PayPal transaction ref. 


    Also there dosent seem to be an "add comments" section which my old provider had. Which meant i could add details about when the order was processed ect.
  • Victoria_K
    Replied on August 23, 2018 at 6:39 AM

    Hello,

    The submissions that were not paid will appear under Incomplete Payments on the Submissions page:

    1535018429JotForm · Submissions: Offici Screenshot 10

    Here is related guide: Paypal-Incomplete-Payments-FAQ

    If you need more help with this, please let us know.

  • agarrad
    Replied on August 23, 2018 at 6:47 AM

    Hi, what about the payment details... such as transaction id for the forms that have been paid for. 

  • Victoria_K
    Replied on August 23, 2018 at 8:24 AM

    We display the payment details on Submissions page and emails.

    Example: 

    How to check if the payment was processed for submission? Image 1 Screenshot 20

    Note that we list successfully paid entries under submissions. Unpaid entries are being forwarded into the Incomplete Payments.

    Paypal Incomplete Payments FAQ

    Transaction ID can be added into emails, but as far as I understand, PayPal provides different IDs to the buyers and sellers.

    If you need any further assistance on this, please let us know.