Form is crashing while accessing and submitting

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    Asked on August 23, 2018 at 07:09 AM


    I’m using a free form from you guys, and it’s been working fine up until yesterday. I had one applicant tell me that the form crashed at the end and I’ve just logged in and I can see that 6 or 7 people had it crash on them yesterday.

    What can I do about that?


    Emma on the join our team page is where the link to the form is.

    Part of the question has been been moved as a new thread>

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    Answered on August 23, 2018 at 10:19 AM

    Very seldom we have form crashing reports and they are mainly caused due to the form cache. I cloned your form and tried to submit it and found no issues. It worked perfectly. If it crashes again you need to clear the browser cache or try a different browser to see if that works.

    Have you made any changes to the form while it was being accessed by the users? This could prompt the crash as well.

    Let us know if it continues crashing after your clear the browser cache or tries a different browser.

    I'll answer your other question related to the form encryption in a separate thread as we usually tend to keep the related or single topic per thread. Please follow this thread.