I was never notified about the new payment limit.

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    prospereaglelacrosse
    Asked on August 23, 2018 at 02:50 PM

    I was never notified about a payment limit...I don't think it is fair to enforce it in the middle of a project.

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    Richie_P
    Answered on August 23, 2018 at 03:44 PM

    We are sorry for the inconvenience this may have caused.

    Due to certain reasons like increase in demand for Online Security and privacy, we started to apply payment limits starting November 1st, 2017 and gradually expanded it to our existing users.

    I have checked your account subscription and you're under the Silver plan. The new payment limit for the Silver plan is 100 payments.

    Hope this information helps.

    If you have further questions,please let us know.

    Thank you.


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    prospereaglelacrosse
    Answered on August 23, 2018 at 04:43 PM
    Yah I am foced to spend $20 more a month when I do not need payments every month...I am going to look for another provider.
    ...
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    Jed_C
    Answered on August 23, 2018 at 06:11 PM

    We apologize for the inconvenience.

    Jotform allows you to subscribe on a monthly basis, meaning you can subscribe and cancel anytime. This flexibility with the subscription allows you to adjust on when you only need to use Jotform so you won't be wasting money on months where you don't receive any payments.

    Let us know if you have any questions or if you need further assistance.