Form shows a blank page on page 5

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    anneharper
    Asked on August 23, 2018 at 03:08 PM

    I have an extra/blank page in my form that I can't figure out how to get rid of. I can't see it in Build mode but when I'm actually in the live form or preview mode, and I complete page 4 of the form, then I click next and it gives me a blank page that just has a back or next button. Can you tell me what I have in there wrong that is causing this?


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    Richie_P
    Answered on August 23, 2018 at 04:20 PM

    I have tested your form and I can't seem to replicate the issue.

    Kindly clear your browser's cache or view your form using another web browser.

    Thank you.

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    anneharper
    Answered on August 23, 2018 at 04:34 PM

    You didn't get a blank screen just before this one? Every time I do the form I have this issue

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    EltonCris
    Answered on August 23, 2018 at 05:53 PM

    I also didn't get a blank screen. The form is working fine for me.

    15350611602018-08-24_05-48-28.gif

    Can you provide steps to reproduce the problem? What options to select when filling out your form?

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    anneharper
    Answered on August 24, 2018 at 09:47 AM

    Oh, yes sorry, that is probably why.

    On the first page you can put in anything but, on the last question "Creative Request Only?" you have to select no.

    That takes you to page 2 where you can again fill out the required fields with any random info and hit next.

    Then you're on page 3. Again you can select any product (I'd use SEO because it needs the least info). Fill out the required fields with any random info and click next

    Now you are on page 4. Here you have to answer "Are you ready to enter your creative request?" select "Yes, proceed"

    On the next question "Where is creative coming from" you can select either but, for this purpose I'd go with client provided because its easier

    Hit next and there is where you will get the blank page

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    Richie_P
    Answered on August 24, 2018 at 11:26 AM

    Thank you fro the steps as I was able to replicate the issue.

    It seems that page 5 is skipped or hidden.

    Please give me sometime to test your form out and I will get back to you as soon as possible.

    Thank you.

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    EltonCris
    Answered on August 24, 2018 at 12:13 PM

    You already have skip to page condition in your form which works just fine. There should be an alternative condition when "Yes, proceed" is selected so it would still skip to page 6.

    Perhaps add another IF rule in it that if "The client provided it" is selected on field "179. Where is creative coming from?", skip to page 6. 

    Example:

    Or, you can use a single IF rule on 178 field but shouldn't be option specific.

    Example:

    IF 178. Ar you ready to enter... is FILLED, skip to page 6.

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    anneharper
    Answered on August 24, 2018 at 12:22 PM

    OH! I guess my problem was that I didn't realize I could have both a skip to page condition and a show/hide fields condition set up for the same question but, I did it and that fixed my issue. Thanks!