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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get the data back from the Dropbox folder or has it gone for good?

    Asked by DBREV on December 11, 2012 at 03:04 PM

    Hi,

    Maybe  misunderstood how this works, but having upgraded our account for a few months and lnked it to a dropbox folder for capturing teh data for the form we set up, I later downgraded the accout to the "free version" as we're an NGO and only really need to use the form once a year.

    I've just noticed that the dropbox folder is empty - is this a result of the downgrade?

    rgds,

    Dave

    dave@gale.za.net

    Page URL:
    http://form.jotformeu.com/form/22183172526349

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    JotForm Support

    Answered by Mike_T on December 11, 2012 at 03:36 PM

    Thank you for contacting us.

    As far as I know, we do not delete any files. Please contact Dropbox Support to find out more about your missing files.

    We will be happy to help if you need any further assistance on this.